Questions

Questions that we prepare to ask the company:

1)      General description of the organization/ Division / Department

a)      Can you explain to us what is your job scope other than most people commonly knows (Extinguish Fire) ?

b)      What is area of coverage for an average Fire Station? And how about yours?

c)      How many man power that you currently have in your station?

2  2)      General description of the selected IS

a)      As we know, all the emergency line have been standardized to 999. How the standardization affect your response to an emergency call?

b)      Do you have any IS system that monitor all ongoing activities?

c)      How that system operates and is it easy to access and is it user-friendly?

d)      Does all of have been properly trained to use the system?

e)      Do you really understand the system?

f)       In case of failure, do you fix it your-self or you need assistance from specialist?

3)      IT components of the selected IS

a)      What are the hardware, software, telecommunication networks involved in the system? Give example for each of the 3 components.

( mainframe? Computer? Laptop? Printer? Telephone? Fax? Modem? CCTV? Google map?)

b)      How does your office’s computer link to other colleague’s computer?

4)      The Business Process of the IS

a)      How often you will receive an agency call?

b)      How many department you have?

c)      What’s your organization management value chain? (Supply chain management, Customer Relation Management, Knowledge management)

d)      How to you provide training to your worker?

e)      Do you have any online training program? Or website?

f)       How many reports would you submit in a month?

g)      How do you tell the worker to put out a fire?

h)      In what kinds of situation, you would use the fire car?

5)      Competitive Advantage of having the system, problems & possible recommendations

·         Is there any major problems which faced by end-user that prevent them to achieved organizational goals?

·         What your recommendation to solve those problems?

    6) Security threats and solutions

·         What kind of security threats that constantly faced by the fire station?

·         Is fire station open 24 hours?

·         Does fire station provide a security guard? Or Have security door?

·         How to you provide fire station’s information would not threated by others?